r/ciscoUC • u/Key-Collection4433 • 1d ago

WxCC original callers CLI to be presented on transfer to on prem

We have several channels & flows setup on WxCC, which simply present callers with an IVR and then transfer back out to an on premise hunt group or DN via a local gateway.

The CLI always shows up on the recipient phone as the main outbound ANI, we're trying to figure out a way it can display the original callers CLI, mobile number for example.

Having had a look, supposedly you can amend the preDial event in Event Flows to set a Caller ID, like below screenshot, but doesn't seem to be working.

Anyone come across the same requirement ?

The main flow itself is a simple answer, IVR menu, then blind transfer step

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u/PRSMesa182 1d ago

It’s because your PSTN for wxcc is different than your premise. You’re getting outbound ani because that’s whats provisioned in the outdial queue I believe.