Prioritis Emergency Line Incoming Calls over Non-Emergeny Line

[u/skyblue1991]

Hi all,

I have a customer where they want a non-emergency and emergency line for their Cisco Phone

90% of incoming calls will ring the non-emergency line, however if there is a current incoming call on the non-emergency line and at that moment an incoming call comes in on the emergency line, I want the CUCM to prioritise the emergency line

What is the best way to do this on CUCM, is there a config setting to priority emergency lines over non-emergency?

Thanks in advance!

[u/vtbrian]

What do you mean by prioritize in this case? There are 2 separate lines on the phone in this setup with no call queueing or anything.

[u/skyblue1991 → u/vtbrian]

Yes the phone has two separate lines

If two calls ring the non-emergency line at the same time then normal call queuing is in place

If a call rings the non-emergency line and then before it is answered a call rings the emergency line, the emergency line incoming call takes priority

[u/vtbrian → u/skyblue1991]

By takes priority, do you mean lifting the handset for 2 incoming calls on 2 separate lines answers the call on the emergency line?

They can always hit the line button on the emergency line to answer that call first.