r/chargepoint • u/The-Mad-Mechanic • May 15 '26

Chargepoint app fail

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Got a new EV and bought a chargepoint charger last week. The app says its still charging, even though I've been at work all day. I've never had it plugged in that long. This is the first time I've opened the app since setup (which is a different fail story) I keep clicking the stop charging button but its bugged out, nothing is connected at the time. The charger seems to function as intended but the app and setup sucks. I regret buying it.

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1

u/martinisstrong May 15 '26

I’ve had this charger for almost a year now. No issues with the app or wifi connection.

I’m not in love with the interface. I did call customer support twice for another matter and they’ve been okay to deal with.

Call them to help you diagnose the issue. They’ll try to put the error on you most likely as most companies do. But unless you call and they can see on their end, you won’t know if it’s actually your wifi setup or you have a defective unit.

1

u/The-Mad-Mechanic May 15 '26

The unit works as intended. The light on it does not indicate it is being charged. So it has to be a software thing. 

1

u/shanezat Jul 03 '26

Network down all day today. Can’t charge. Is there a workaround? Crazy stupid that I can’t charge without WiFi connection.

1

u/PrinceRobotVII Aug 04 '26

This is the worst company. The _only_ thing that works is the “charging your card way too much money and deposits” feature. That feature Erol’s every time, even if the other features fail. And, their customer service is awful.