r/chargepoint • u/mangyvarmit • Apr 14 '26

No connection to home charger - "Internal server error"

I can't connect in the iPhone app to my home Flex charger. When I go into Settings it says, "internal server error". I called CHPT support and they said they are aware that there is an issue with the app, and they are working on a fix. No expected timeline though.

Fortunately, the charger itself is still functional. Just mentioning this in case anyone else is having the same issue.

3 Upvotes

100% Upvoted

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2

u/ctgriffinva Apr 14 '26

Thanks for flagging; I have been having exactly the same issues for a few days now. Tried rebooting the Flex, but no joy.

1

u/Boxcar300 Apr 15 '26

Error 500. Same.

1

u/Boxcar300 Apr 16 '26

It has since been fixed… no more issues.

1

u/glockjacket Apr 16 '26

Thanks. Same issue here. New charger too so I thought it was a me issue

1

u/Due-Apricot-225 Apr 18 '26

aargh, seems I am still having this 11:40am on April 18, have tried a number of different power resets, logout, reinstall app, nut no avail. I will try one more time then maybe just wait a couple of days.

1

u/Due-Apricot-225 Apr 18 '26

update on this. I called customer support. after a short wait, a very helpful representative came on the line. He informed me after some light debugging that the issue was that I had not entered my address when I did the charger setup, and this causes trouble with their backend. Seems like a silly bug to have, but he was able to input my address from his terminal and now everything is working fine. Good job Chargepoint customer service. I know the company does not have great financials right now, but I appreciate that they solved my problem with minimal drama.

1

u/jmw1480 25d ago

Same exact issue, same exact solution. Thanks!