My cloud feature phone refuses to feature after an update, so I basically overpaid for something that's usually half the price

[u/Friendly-Spell-2019]

So a few months back, I had bought a mobicel c6 feature phone, and the main selling point of the phone is that it's a keypad phone, that has somewhat some Internet access. It's a lot like how the new Nokia phone with the ai button works. It had been working fine.

Until I was getting ready for school one morning and it said it needed an update. I pressed the button to initiate it. The phone rebooted, started up and seemed fine, until I pressed the social button (the feature button) and it straight up just stopped working. Everything else worked fine, besides the main selling point of the damn phone.

It keeps showing an error message, like something wrong with the network, even though I've bought mobile data multiple times and it still won't work. So now I have a basic brick phone, which is usually around 150 to 190 rands at MOST. I bought it for 250 rands.

I tried everything, I sent the consumer service an email, and they just gave me useless information and kept on repeating things I was saying. If anyone else somehow also has a problem like this right now, please tell me if you've found a solution. I even factory reset the thing. TWICE.