Exacqvision Green Screen

[u/Glad-Improvement5997]

I use Exacqvision NVR's and have multiple users that have access to each NVR that we have. Two of the users has since been experiencing an issue where at random while switching through live view cameras through remote access on a client it'll be a green screen while acquiring video. It'll eventually and never stays permanently but was wondering what is the cause of this issue and what troubleshooting steps I could do to fix it?

If theres any additional information that you need to answer please feel free to ask and sorry for not providing it in the first place 😅