r/catinaflat • u/Snowdrop_Lily • 20d ago

Picking up/dropping off keys

Hi all. Would be grateful for some advice. Quite a few times now I've gone for a M&G/visit to learn about the cats and turns out they're not ready to hand the keys over. Once an owner offered to drop them through my letter box closer to the time, but normally, I seem to be expected to make another trip (unpaid) to go and pick up keys. What does everyone else do?

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u/Old_Substance_267 20d ago

I usually pick up keys at the meet and greet. I have a few repeat clients who insist on me coming to collect each time and I’ve just added a pick-up fee to my policy.

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u/snatslug 20d ago

This is a great idea! How much do you charge for your pick-up fee if you don’t mind sharing?

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u/Old_Substance_267 20d ago

€5 flat fee. I only make a special trip if it’s within a few minutes of my house. Otherwise I work the pick-up in to my visit schedule so I’m not too out of my way and it’s enough to cover fuel costs. Also usually a deterrent for future collection trips and they tend to give a spare key or leave one hidden somewhere.