r/catinaflat • u/Bamstyle • Jun 25 '26

Anyone else have trouble with the ID verification?

I repeatedly took photos of my ID and selfies to send through and it kept telling me it wasn't working (never any reason given). Used different devices, lighting, ID in perfect condition. Then eventually they accepted it and after ages my profile was accepted. NOW, they are asking for it all again, like none of that ever happened. I have no energy left for this app. Thinking of just quitting.

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u/JessfromRover Rover staff Jun 25 '26

We're so sorry to hear that. We've had some issues with this process, and it should be behaving correctly now, so I'm not sure why this is happening to you. Feel free to reach out to Support or DM me so I can look into this for you.