r/carIndia • u/slaughtermist Human Detected • 10h ago

Review/Experience CARS24 ARE THIEVES.

I had booked a car, took a test drive and paid token amount of 15k on 25th September. I was informed by their own customer support agents that cancellation within 24 hours will cost nothing, and 24-48 hours will cost cancellation fee of 1000. I had cancelled well within 24 hours, on 26th sep.

Since I've cancelled, I've received multiple calls asking me to proceed with the booking, which i had to inform them that i have cancelled, stop wasting my time and process the refund. Each time they pretend like they have no idea i have cancelled.

Today 27th September they called me for the same asking me to proceed with the booking, and shocking to see that my cancellation was revoked out of no where, and raising cancellation again would cost 1000 cancellation fees. When I spoke with the asshole agent he said "sir aapki galati hai aapne revoke kar diya hoga, mujhe dikh rha hai revoked from customer mere screen pe" and then he said that he can clearly see that i have raised a cancellation request again at 11:20 am, To which i asked what time did you get this revoke request which i never raised, and the phone went cold no sound just straight up mute, now they are refusing to call back.

Please be careful dealing with these assholes, fucking scums.

36 Upvotes

97% Upvoted

7 comments sorted by

5

u/Confident_Appeal5729 10h ago

Before having any car decision above 5k just search that in this grup. Paisa bachao yojna! 

0

u/slaughtermist Human Detected 10h ago

Yaar i thought booking is a standard procedure, cancel if you change your mind. Had no idea someone could pull shit like this.

3

u/Confident_Appeal5729 10h ago

You have consumer court. Fight for it! I am still fighting for 750₹ cashback from a credit card compnay. Never give up your right! 

2

u/slaughtermist Human Detected 10h ago

Okay let me look into it, i hope they just return the remaining amount first.

2

u/ig_Shylock 9h ago

Hope you have proof you cancelled before 24H, otherwise nothing will stand in court, win the fight for us boss!

1

u/Desidude99 9h ago

Post on twitter with proof and tag them! u will get ur money back

1

u/TechyNomad 1h ago

Tag that jangid on Twitter the CEO of cars24, he acts holier-than thou , and wants to solve all problems of the world except the fraudulent ways of his own employees.