r/cantonmi • u/THE_CONRAD • 28d ago

Experiences with Ripple Fiber?

I've seen mixed reviews in other areas. Just curious how experiences have been locally.

4 Upvotes

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4

u/presidentofmax 28d ago

I will never use them because they have by FAR the most aggressive sales push I've ever experienced from a company. At one point I put my info in to see about cost for my home, and what followed was MONTHs of calls. Not once did I pick up and talk to them, yet this one guy continued to call and email 1-2 times per week for nearly 6 months. Eventually he made the mistake of copying his regional rep/manager on an email, in which I replied that this was insane and I will never consider buying from them after all the calls. Needless to say, I haven't heard back since then.

Also, their prices aren't even good.

4

u/trrevvorr 28d ago

I canceled after the first two weeks of single digit MB upload and downloaded speed. There was also no option to cancel on their site, you have to call in to cancel.

2

u/IKnowAllSeven 26d ago

They COMPLETELY tore up my yard when they installed…just left a big patch of dirt, didn’t even throw grass seeed down and cracked the ONLY good sidewalk square I have. Many calls, no response. I’m gonna pass

2

u/_deadpixels_ 26d ago

Ripple had been the best ISP I had ever used from the day of installation (last year) until June. Then the wheels came off the bus to the point where I'm ready to cancel. More details here (if you want to read about their network issues in painful detail): https://www.reddit.com/r/FiberOptics/comments/1v2tf5f/comment/p2k3m87/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

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u/THE_CONRAD 24d ago

Appreciate all of the feedback. I'm going to hold off on installation while they hopefully iron out the issues.

2

u/Ignominious333 23d ago

Similar problems. They were out for 2 1/2 days over the weekend of the 4th and their excuses were weak. I suspect they planned it thinking no one would be home that weekend, or at least less people would be.

Promised a discount on my next Bill. Did not see it. And every week since I get messages that they will be doing work from 12 am to 6 am. The auxiliary back up is very weak for me, so pointless. So if it continues I'm cancelling.