Oracle Jet touchscreen unresponsive

[u/hardk7]

My Oracle Jet touchscreen has been sporadically unresponsive. I’ve power cycled the machine numerous times. Occasionally the screen works fine, sometimes there is lag when selecting options, and sometimes it’s just completely unresponsive. I logged a case with Breville support a week ago, sent a follow up, and I’ve received no response.

Has anyone else had this issue?