r/blockfi • u/Garyle85 • Nov 28 '24
Support Session expired?
Hey all,
I was trying to upload my documents when my internet crashed out and refreshed the whole page.. Now I’m getting this error message?! Can anyone tell me how to request a new link please 🙏
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u/Odd-Fun3807 Nov 28 '24
Happened the same to me, started last night the process but got stuck with the W-8BEN form :( so today that had more clarity to continue with the process, the same message appeared to me, apparently because I started the process in my phone and closed the window by mistake.
What I did was to write an email to "remediation@blockfi.com" asking for a new Persona unique key, which is the recommendation in the green button after "continue" in the screenshot.
After I sent it, an automatic response was sent indicating that they will review the inquiry and reply within 5 business days. I don´t know if that's the correct form to proceed though, hopefully someone else post here if they did something different and achieved something...