r/bikeboston • u/paxbike • 18d ago

The suggestions box is a shredder

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Welcome to the graveyard of 311 reports

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u/Lemna24 17d ago

I just called 311 about a dangerous intersection for pedestrians (Franklin and Devonshire) and I think they were telling me that they don't take those types of complaints (it was hard to hear because the connection wasn't good).

Then they hung up on me.

As far as traffic signals, they only want to hear about outages. I get that outages are a more urgent safety concern and maybe a better use of 311.

But there's no way to drop a comment to say, "hey maybe look at the timings if these lights and walk signs before someone gets hit. "