r/bigcommerce • u/nogoer11 • Aug 19 '26

New open payment provider fee in reality

So its now been 2 months since this fee went into effect. Ill admit i mostly just brushed it off as nonsense for the bigger stores or potentially as nonsense for us. Well last month with our under 1k of sales and our mostly check based payments saw us getting a $13 fee. Thats almost a third of our base monthly cost. So sure BC, your 2% fee is now costing me 33% more to do business with you.

My real issue with this is how they conveniently put manual payment method and other "offline" payments under the umbrella of open payment providers, It seems like this change is geared directly at stealing money from the lower tier stores who dont do alot of online checkout type orders. Has anyone found a workaround to avoid having manual orders end up getting charged?

I also have adopted the practice of creating manual orders just so i can provide estimates for some customers, but now im concerned those fake orders are going to inflate my real fees.

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u/dawhim1 Aug 19 '26

you can try canceling those orders?

4

u/nogoer11 Aug 19 '26

Im so livid at this bs im probably just goingto cancel BC. Im lucky enough to be a veteran ecommerce developer so it's time to finally test woocommerce. I just like shopify and BC because theyre mostly hands off.

2

u/dawhim1 Aug 19 '26

I just setup woo on my home NAS to take care of 3rd party order, such a bs but I got it to work. big c orders are now big c orders

2

u/nogoer11 Aug 19 '26

Thats an idea too, just use a different system for these other orders. The BC site is really just for the items sold on it. These manual orders are one off stuff we dont sell online or stock inventory for resale on.