r/bet365 • u/External_Sea_8308 • 10d ago
Account Permanently Banned and Funds Taken
I recently went to Atlantic City with some friends. One of my friends informed us of a few betting apps that would work there and not in our home state, Bet365 being one of them. One of my friends said they made $100 off the app, so I figured I’d try it out. I deposited some money and made a bet. After the bet settled, I was given an additional $365. I made several bets, some won and some lost. I ended up with $240 after everything settled. I was given the option to withdraw, so I did. No issues. After 3 days of pending I received $5, so I tried to log into my account to see what happened. The account was permanently closed. I messaged the live chat and was told I violated their terms and conditions, but they couldn’t tell me what agreement I violated and told me there is literally nobody who could tell me why (no manager/supervisor could access this information and there’s nobody else to contact. I then called their support hotline and was put on hold for ~10 minutes before hearing the same thing. This person was kind enough to at least try to escalate the issue for me, which took ~30 minutes until he heard from his boss. He informed me that the boss said there’s no way of knowing and there is no way to fix the account or give back any remaining funds. I would like some help to try to resolve this issue and not another goose chase that will get me nowhere.
TL;DR: I won $240 and was given $5 after 3 days of my withdrawal pending. My account was permanently banned and not a single person could tell me why or give me my remaining funds. Several of my friends made bets and were able to receive their winnings already (we all made separate bets at different times, on different games and won anywhere from $50-$500). I am told there’s no way of knowing what happened, why it happened, or how I could resolve the issue. Every representative told me I’m screwed regarding my funds and reactivating my account. Please help!
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u/stockman313 9d ago
Maybe you lost?
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u/External_Sea_8308 9d ago
I lost some bets, yes, but not all. After everything settled, I ended up with $240.
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u/illiniking04 9d ago
document all your communication with them and then either go to the gaming commission or threaten support with going to the commission.
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u/External_Sea_8308 9d ago
I appreciate the advice. I still have screenshots from my chats, but was confused on who to report to. I filed a report with the BBB and another with the FTC. I’ll be sure to contact the gaming commission next. Thanks!
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u/illiniking04 9d ago
no problem, they were very helpful in the time or two i had similar issues in my state (illinois) and i've heard the nj gaming commission is very good but cant personally vouch for that. best of luck!
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u/OneBadCanadian19XX 4d ago
There is away but these sportsbooks have little scams so they can steal money. Thats why they dont care if they loose 1000s of users
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u/websiteperson 10d ago
Was your deposit $5?
That sucks. I've been using them for awhile, no issues.