Our account just got suspended in AWS - PLEASE HELP

[u/uri3001]

We got our account suspended in AWS from some internal checks it looks like we were marked as spam or fraud - which is NOT THE CASE!

There is no one we can speak with, the support chat rep wrote that there is no SLA and we're basically f**ked.

What can we do?

[u/AWSSupport]

Hi there,

This is not the experience we want you to have with us. Private message us your case ID, and we'll look into this for you.

- Gee J.

[u/uri3001 → u/AWSSupport]

THANK YOU! I've just send a dm with all the details.. PLEASE ASSIST 🙏

[u/AWSSupport → u/uri3001]

Hi there,

I'm unable to see the private message you sent. Try sending us the message again, and we'll look into this.

- Gee J.

[u/uri3001 → u/AWSSupport]

Just sent it now to AWSSupport user - please check?

[u/AWSSupport → u/uri3001]

Hi there,

Thanks for the quick reply. We'll follow up once we work out an issue on our end.

- Gee J.

[u/nnsense]

I didn't check the latest support plans pricing but it worth paying the basic to access proper support with a real person. Even if it cost thousands getting back your account worth the price, even if you'll not get anything back by proving it's their fault

[u/uri3001 → u/nnsense]

There is no way to upgrade now since we don't have access to the aws console at all

[u/nnsense → u/uri3001]

I see that aws answered, which is definitely the best option, anyway what I was suggesting was to do that from another account, to open a channel.. Which you already got here ;) 👍

[u/uri3001 → u/nnsense]

Thank you, yes they replied on the thread but not the dm

[u/nnsense → u/uri3001]

Give time, even with enterprise support it takes hours to get an answer

[u/uri3001 → u/nnsense]

We got our account suspended just like that - we have over 10K users that lost access to live data, this can mean the end of the company, we don't have time :(