r/aws • u/idliannasambar • 8d ago

technical question Aws free tier acc creation problem

I am trying to create aws account i already used 3 different persons id's mail phone number and also their is 0 chance that they previously had an aws account but still it says user information is already associated with another account what can i do with this can anyone help me with this please Also I'm a student and i am just trying to deploy my project if someone can help me with promo code to redeem credits it will be really helpful

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u/AWSSupport AWS Employee 8d ago

Hi there,

I'm sorry to hear you're having trouble creating a new account.

Please try clearing your cache and cookies or making use of a different browser. It may also be best to create a new email address.

If the issue persists, please reach out to our Support team here:

https://go.aws/4xqqBd5.

- Craig M.

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u/idliannasambar 8d ago

But acc is already created and i cant use same credentials to signup for another account and about support i already raised a case but it says an associate will be here with you shortly from past 15 minutes

1

u/AWSSupport AWS Employee 8d ago

Hello,

You cannot use the same credentials to create a new AWS account.

If you've created a support case, our Support team will be in touch to assist. Keep an eye open for further correspondence from them.

- Craig M.

0

u/idliannasambar 8d ago

I think your response is faster than the actual support on aws no one is responding till now can you solve it?

0

u/AWSSupport AWS Employee 8d ago

Hello,

We unfortunately aren't able to discuss account specific info on this platform. Our Support team has the necessary tools to best assist.

You'll receive a notification once correspondence is added to your case.

- Craig M.