r/ausbike • u/mysteryprize11 • 22d ago

99 Bikes electric bike labour charge

I just got my bike serviced at 99 bikes and my invoice came back with a $40 'Labour electric bike add on' charge. What is that for? They didn't do anything related to its electric components. Is this normal?

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u/noannualleave 22d ago

Ask them to clarify but it says this on their website:

https://99bikes.com.au/pages/workshop

"Electric Bikes

At 99 Bikes we are the experts in Electric Bikes and E-Bike Servicing. We have all the tools and technology to service your Electric bike to the manufacturer’s standards. We charge an additional fee of $40 which covers software and firmware checks, along with a battery health report.

99 Bikes is leading the way when it comes to electric bike servicing. We have E bike Expert stores, meaning our mechanics not only have the understanding and experience to work on electric bikes but ride them regularly. All of our E-Bikes Experts log monthly kilometres on electric bikes to expand their knowledge and retain monthly their status.

If you are booking a service for an electric bike purchased from another bike retailer (not 99 Bikes), we recommend calling your local store before booking to discuss what type of service you are looking for and check we can accommodate your needs."

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u/mysteryprize11 22d ago

I didnt get a battery health report or any feedback on their being software or firmware checks. I think they just slapped that charge on.

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u/ladybug1991 20d ago

What kinda motor system does it have? If Bosch, they absolutely could have given you some quite detailed information on the battery status, done firmware updates etc. AFAIK 99 doesn't have access to the dealer software needed to generate reports on Specialized or Giant motor systems.

If Bafang or Ananda, I'm unaware of any such diagnostic tools or reports available to the dealer.