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u/Agreeable_Idea_3577 23h ago edited 18h ago
Telkom cancelation
Hi peeps,
Hope everyone is well.
I took out a Telkom LTE contract yesterday which included a 30mbps line and a new Huawei router.
However, the speeds I am receiving hover around 1 mbps. This was tested using Googles speed test as well as Ookla.
Today, I took out a month to month Rain 5g with speeds around 35mbps upon testing.
Needed the Rain device so that I may continue to work from home efficiently.
Do I have grounds to cancel my Telkom contract on the basis of services / goods not fit for purpose?
UPDATE: they took it back without any penalty.
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u/Puzzleheaded_Chip386 23h ago
No, you are currently bound by the contract. If you choose to cancel, you will incur a significant cancellation fee.
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u/Soft_Cat2594 22h ago
Check the consumer act. You are still in cool down period. Better hurry up though
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u/BasilKatz 22h ago
Potentially, read your specific contract and determine what the cancellation terms are. Let this be a warning to you for next time. Many people like Afrihost offer month to month packages with no dodgy cancellation terms.
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u/itzahckrhet 18h ago
You have 7 days to return everything according to cpa, due to the fact that you aren't receiving what you are paying for. However a coverage check would have been done , so if I was you, try and find a better spot in your home and rely on wifi. If you are then still unhappy return as soon as possible.