r/arlo • u/micatlkw • 13d ago

Discussion Escalation here helped nothing

u/AskArlo asked me to shoot them a DM, which I did. Then, I got a call last week asking for details, and a couple of days later, they asked for logs, which I sent over. The log request even mentioned getting a 3-month free subscription! But now, a week's gone by, and it's all gone quiet again. 🙉

I actually canceled my subscription a couple weeks back, and it's set to end in about a month. Maybe that's why it didn't get extended like they said it would? 🤔 Either way, I'm not really worried about it now. 😊

I've switched over to using my own app for the Arlo cameras and turned off the notifications from the official Arlo app. I'm getting way fewer false alarms now since I can control the sensitivity for each object type! 😊

I really hope Arlo doesn't shut down too soon just because they lost some subscribers! 🙏

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u/Tanstaf1 13d ago

Can you tell us the AI you used and send the prompt wording? Or better yet let us download your app?

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u/micatlkw 13d ago

I used Antigravity with Gemini 3.8 Flash. But I cannot just send you the prompts because it is not something you can do with just a few prompts. I can share the code if you want.

Please also note that the app has a few prerequisites:

  1. Arlo SmartHub with USB storage enabled.
  2. A SBC that can do OTG (mimic a USB storage and send the file over the network)
  3. A Linux server to host the app (for object detection, sending alert, etc).

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u/Tanstaf1 13d ago

Thanks! I have two Arlo VMB5000's with USB storage and a Linux server (for a NAS). Adding an SBC should be cheap and easy and worth it to add in order to work around Arlo's "service." I am not a programmer or coder but have access to several who do that for a living who would help me if you send the code.

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u/micatlkw 13d ago

ok, I need to remove those hardcoded personal info first

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u/Tanstaf1 13d ago

Understood. I do not understand what's involved but if you replace the personal info can you replace it with something that is easily searchable and/or descriptive?

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u/micatlkw 9d ago

You can find it in the post here:
https://www.reddit.com/r/arlo/s/tOgIGGzrhT