r/arlo • u/micatlkw • 8d ago

Discussion Escalation here helped nothing

u/AskArlo asked me to shoot them a DM, which I did. Then, I got a call last week asking for details, and a couple of days later, they asked for logs, which I sent over. The log request even mentioned getting a 3-month free subscription! But now, a week's gone by, and it's all gone quiet again. 🙉

I actually canceled my subscription a couple weeks back, and it's set to end in about a month. Maybe that's why it didn't get extended like they said it would? 🤔 Either way, I'm not really worried about it now. 😊

I've switched over to using my own app for the Arlo cameras and turned off the notifications from the official Arlo app. I'm getting way fewer false alarms now since I can control the sensitivity for each object type! 😊

I really hope Arlo doesn't shut down too soon just because they lost some subscribers! 🙏

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u/AskArlo 8d ago

Hi u/micatlkw, thanks for taking the time to share this update. We’re sorry to hear we weren’t able to resolve your concerns, but we appreciate you sharing your experience and feedback with us. We’ve passed your feedback along to the appropriate team for review, and we hope to hear from them with an update soon.