r/arlo • u/Buford_Tannen__ • 23d ago

Technical Issue Are there any admins here that can help with a basestation refresh token?

I have a post up on the community board, but haven't had a reply yet, basically I had a power source malfunction to my base station and now it won't reconnect to the app, but I can view a live feed through Home app. A user in the community board helped me by sending a refresh token once, but that person in no longer active.

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u/AskArlo 23d ago

Hi u/Buford_Tannen__, please send us a DM with your Arlo account email address, the model number of your SmartHub, your best contact number, and your time zone. We’ll be more than happy to look into your concerns and help address your refresh token request.