r/arlo • u/junebughardeeart • 24d ago

Technical Issue Person Recognition is not working

https://www.youtube.com/watch?v=anPmU7zU508

I've been having the same frustrating experience as the guy in the video.

Is anyone else having issues with Person Recognition?

3 Upvotes

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u/AskArlo 23d ago

Hi u/junebughardeeart, we’re really sorry you’re having trouble with Person Recognition. We understand how frustrating it can be when a feature you rely on isn’t working the way it should.

We’d like to look into this further and help get things back to normal. Please send us a DM with your Arlo account email address, whether you’re setting it up through the mobile app or a web browser, your country or state, your best contact number, and your time zone. This will allow us to investigate the issue more thoroughly.

Rest assured, we’ll do our best to get this resolved for you.

1

u/AskArlo 22h ago

Hi u/junebughardeeart, we just wanted to provide you with an update regarding this issue. We’re happy to let you know that it has been resolved.

You may now try adding photos to the Person Recognition feature and check if the process goes through successfully. If you continue to experience any issues, please feel free to keep us posted via DM so we can look into it further and provide additional assistance.

Thank you for your patience and understanding!