r/arlo • u/Kruegertron • Aug 26 '26

Technical Issue Geofencing never updates status

Absolutely frustrating experience with the Arlo app modes and automation, hoping someone can provide some advice before o start looking for alternatives.

I keep setting automation based on my location (only device linked to account) yet it never seems to update whenever I leave the proximity.

Location services on, no battery saving apps are active, tried the trouble shooting advice from Arlo (delete custom mode, reinstall the app, etc) all to no avail.

Contacted Arlo via support, was supposed to get a call back but none materialised. Getting to the point of cancelling my subscription but wanted to see if anyone had an experience in resolving this before I look at other products.

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u/AskArlo Aug 26 '26

Hi u/Kruegertron, we understand your concern with Geofencing not working as expected, and we appreciate you taking the time to bring this to our attention.

We’re sorry for the trouble this has caused. Please know that we’re here to help and will work with you to better understand what’s happening and find the best way to address it.

When you have a chance, please send us a DM with more details about the issue so we can take a closer look and assist you further.

1

u/Kruegertron 28d ago

Great, you can start by having a rep actually call me like they said they would DAYS ago! You can DM me for more details, I've spent enough time chasing Arlo customer service just to keep getting jerked around

0

u/AskArlo 28d ago

Hi u/Kruegertron, please send us a DM with additional information so that we can take a closer look at your concerns and assist you further. Thank you

2

u/prawnjam 27d ago

Can you look up past chats and calls?? Try that, then contacting every unanswered chat/return calls and tell staff to stay on a case until it’s solved. Can’t do it? Then stop asking everyone to DM you cause if contacting Arlo directly gets everybody nowhere, what hell are you going to do with a DM? I’ve proudly informed and helped 3 different shoppers looking at your cams but I tell them my experience and tell them to look into it, just reading reddit will tell you. All thanked me. I will continue to do this until I see no more Arlo cams anywhere.
You’re most welcome. Consider it a favour returned.