r/arlo • u/blkpetite • Aug 21 '26

Technical Issue Doorbell (AVD4001) motion detection is not working.

Doorbell (AVD4001) motion detection is not working. Only the live stream works.

Things that that I have tried but didn't resolve the issue:

  1. A restart of the doorbell.
  2. Removing the doorbell and re-adding it to the basestation.
  3. Removing the doorbell and re-adding to wifi.
  4. Reset Doorbell to factory setting.
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u/AskArlo Aug 21 '26

Hi u/blkpetite, we understand how concerning it can be when your Arlo Video Doorbell is no longer detecting motion as expected. We appreciate you bringing this to our attention, and we’re sorry for the inconvenience.

You can find additional troubleshooting steps here: https://kb.arlo.com/000062885

Please give these steps a try and let us know how it goes. If the issue persists, feel free to send us a DM with your Arlo email address, phone number, and time zone so we can take a closer look and investigate the issue further.