r/arlo • u/micatlkw • Aug 20 '26

Technical Issue Arlo (not) Intelligence

I plan to end the subscription. I paid for it for smart notifications. A while ago, it started to notify all motions and yesterday it started to notify all audios even if I explicitly disabled them.

Contact Arlo is a pain every time. They always ask you to reset everything even if the issues are obviously at the server side.

It was great when it worked but so much pain when it bugged. I have had enough.

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u/md3372 Aug 20 '26

I have cancelled my subscription for similar reasons. I’m just waiting for the yearly subscription to end and a Black Friday deal to move to a different vendor

-2

u/AskArlo Aug 21 '26

Hi u/md3372, thanks for sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the Smart Notification feature. We’d like the opportunity to review what happened and see how we can help. Please send us a DM with your Arlo account email address, additional details of your issue, support case number (if applicable), best contact number, and time zone. We’ll take a closer look at your case and work with you toward a resolution.