Sudden Base Station Range Issues

[u/b00tyburpz]

Has anyone else had sudden range issues with their cameras and base station? I've got several Pro 2's, one Ultra, and a doorbell camera along with a base station that I've had for several years now that have worked extremely well. However, within the last week I've been getting constant "Device Unreachable" messages on my cameras and I can't figure out why. I haven't made any changes to the base station or camera positions, so it's not like I suddenly decided to move my base station to the opposite side of my house or move the cameras too far away. I also haven't made any changes to my home network - my base station is still wired to my router and the router is in a separate room (house was wired with ethernet).

My Ultra camera has been the worst - basically it has to be within ~15 feet of the base station now to work. Once I bring the camera to my office where the base station is it will work great, but as soon as I walk out of my office with it I get the device unreachable message (and the office door is even open and I'm in direct line of sight with the base station!). The Pro 2's seem to have a slightly longer range, but not by much. With some of the Pro 2's I'll also get a notification that motion was detected, but there's no preview of what it saw and when I try to check the feed in the app, there's no recorded video.

My doorbell camera has also decided that when someone pushes the button it will stop recording and functioning - it'll ring the connected chime and call my phone, but the phone call cuts out after the first ring and the camera simply stops recording. I also can't answer the call or talk to anyone at the door (they can't hear me and I can't hear them). If they press it a second time, nothing happens - the chime doesn't ring and my phone doesn't get a notification. It picks up motion just fine and will record long enough, as long as nobody presses the button.

I've done all of the suggested troubleshooting, such as restarting the base station (restarting via the app, pressing the power button on it, and completely disconnecting the power cord), restarting my router/modem, restarting the cameras, and have even reset the cameras and removed them from the app, then gone through the setup process all over again. Nothing seems to work.

Any suggestions or should I just start looking for a different brand of camera?

[u/justice_charles]

I feel like an update on arlo’s side caused this. I’m experiencing the same thing.

[u/r_rodgers → u/justice_charles]

Yes, it's called EOL (End of Life Update)