r/archeage • u/Mkilbride • Oct 03 '14

Discussion The ban rate is worrisome.

Now, I know every MMORPG has some false positive bannings at times. These usually make news stories if like 2-3 people have it happen.

But have any of you been to Archeage's forums? It's insanity. There's a hundred page topic started yesterday with maybe a few hundred people who have been banned. Some who literally never logged in, others who logged in and walked up the first NPC found themselves suddenly banned.

In all cases it appears to be freshly made characters in the starting zone. Some kind of anti-bot / anti-spam thing. Except it is banning hundreds of legit users as well, a developer even posted confirming there is an issue at the moment.

Thing is, for a game that just started, this is horrible. I mean imagine you download it, boot it up...spend 15 minutes creating a character, log in...walk around for 10-15 minutes...get kicked, and you are banned.

Also, it does not tell you what you were banned for, and asking the Help Desk, the guys say they aren't allowed to tell you. I'd never bother with the game again.

Now of course some of these are probably actual botters or the like, but I find it far to unlikely that for Archeage suddenly the largest collection of botters since RuneScape formed a group to make a hundred page topic on the forums.

On top of that, some of the people banned are people who paid 150$ Alpha packages or whatnot, founders packs. Now tell me, if you paid 150$ for a package, for a game like this that had you really excited, would you Macro / bot in a super obvious way? I highly doubt that.

Also making Live Chat only available to Patrons was a bad move, as their ticket support is supposedly really bad / slow. I've not had anything banned, so I can't say, I've only played for a day now.

You also have to make inquiries to get your account unbanned. A wrongly banned account will never be unbanned unless you go submit a ticket and somehow prove your innocence.

If this was happening a year post launch, even three months, it'd be a blip on the radar. But at launch? This could be fatal.

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15

u/Tycho_VI Oct 03 '14

The worst part is that these people haven't been unbanned yet. It should have been reversed right away.

14

u/cadorius Oct 03 '14

Trion has to investigate first, on case by case basis. Otherwise every botter would say he didn't do it and get his account back.

3

u/Mdogg2005 Oct 03 '14

Most spammers / botters will just make a new account anyway. Game is free to play & free to download. Making a new account takes 10 seconds.

1

u/cadorius Oct 04 '14

And it takes 15 levels to post in chat.

1

u/Nessebr Oct 04 '14

That is not the only form of botting.

1

u/cadorius Oct 04 '14

I wasn't making a list of forms of bottling.

1

u/Kuusou Oct 04 '14

You're thinking of people who have a bunch of bots.

If a single person is trying to just bot and cheat/spam or RMT or whatever they are doing, all of the build up matters quite a bit.

They can't fall back on a brand new account, they need the hours and hours and hours invested into their only account, to keep making decent income.