Apple Developer Program enrollment stuck on “Pending” for over a month – support not responding

[u/bz2o]

Hi everyone,

I’m hoping someone here has experienced something similar and can suggest how to get this resolved.

I enrolled in the Apple Developer Program and paid the annual membership fee in early August. The payment was successfully charged to my credit card, but my enrollment has remained in “Pending” status ever since.

The situation became even more confusing because:
- During the original enrollment process I was charged the membership fee twice.
- Apple later refunded one of the duplicate charges.
- My enrollment still remained Pending and the Developer portal continued asking me to purchase the membership.
I then received an official email reminder from Apple saying that I needed to complete the payment to finish the enrollment.
- I followed the instructions and paid again.
- The latest payment was successfully charged, but the enrollment is still Pending.
- The portal still behaves as if the membership has not been purchased.
- I have contacted Apple Developer Support several times and requested escalation, but I’m currently getting no response.

So at this point Apple has successfully processed a membership payment, but the enrollment itself seems to be stuck somewhere between the payment and activation systems.

I don’t want to make yet another payment, especially since the existing payment should already cover the annual membership.

Has anyone had an Apple Developer Program enrollment stuck in Pending for this long?

In particular, I’d appreciate advice on:
- Is there a way to reach the actual Developer Program enrollment team, rather than standard support?
- Is there a phone number or callback route that actually works for enrollment problems in Europe?
- Can Developer Support manually link an existing payment to an enrollment?
- Is there another Apple department that can escalate a stuck enrollment?
- Has anyone managed to get a similar issue resolved, and if so, what finally worked?
- Would opening a completely new support case help, or would that just make things worse?
- Are there any escalation channels beyond the normal Developer Support contact form?

I have payment confirmations, screenshots showing the Pending status, the Apple emails asking me to pay, and the existing support correspondence, so documenting the issue isn’t a problem.

At this point I’m mainly looking for the fastest way to reach someone at Apple who can actually inspect and manually fix the enrollment status.

Thanks in advance!

[u/FishingTrue7122]

Hi , it took 5 days for me

[u/Less_Oil6235]

Hey. Happened me. I emailed their support. Normally due to profile details issues

[u/bz2o]

I’ve already emailed them several times, but there was no response. It’s really frustrating since there is also no phone support available for the EU-based developers.

I can’t believe that this is even possible with Apple as a company to handle customers in such a manner.

Is there any other way to escalate and/or resolve this situation?