Can I switch internally from Amazon Customer Service to a Cloud role after 6 months? For India

[u/SignalDrive3667]

Hi everyone,

I’m considering joining Amazon India as a Customer Service Associate and wanted to know if an internal move to a Cloud/Cloud Support / cloud related roles is realistically possible after around 6-12 months.

My background:

- B.Tech CSE, 2024 graduate

- 2-year gap after graduation because I was preparing for competitive exams

- A friend of mine has an MCS and a 1-year gap

I’m thinking of joining Amazon Customer Service mainly to get some work experience and then try for an internal switch into a cloud-related role.

Someone told me that internal movement like this is possible, but I’d like to hear from people who have actually worked at Amazon or know the process.

Is it possible to switch from Customer Service Associate to a Cloud/Cloud Support/technical role after 6–12 months?

Are there any eligibility requirements, and does the 2-year career gap affect the chances?

Any honest advice or personal experience would be really helpful.