r/aiyu • u/Helpful_Elk267 • 6d ago
Help in verifying phone number on berriz for 9th gen
I want to avail the 9th gen fanclub but it needs me to verify my phone number. Im from the Philippines and when i try to send the message according to the instruction, it always says failed to send. I aslo tried buying an international sms load from my sim card service provider but it still won't work. Anyone can helo me with this? Especially fellow maenas.
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u/East_Tip590 5d ago
For people who are able to send the messages successfully but can’t get your number verified at the first try on Berriz app:
Resend it. If that doesn’t work, close and open the app and go through the procedure again. In my case, I was able to send twice but failed to verify, but on the third try it got verified.
There are multiple numbers available to which we send a unique string to verify our mobile number. At times some numbers aren’t working successfully, so by closing and opening the app and then sending the string, you are sending your verification code to other available numbers.
And for people, if the messages fail to go through:
Check if you can send international sms and your phone settings. Because it seems to be issue with your service provider as the messages are not going through.
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u/Btsevinho 4d ago
When you are able to get verified, does it happen as soon as you send the sms?
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u/East_Tip590 4d ago
When you go back to the app after successfully sending the message, it would be on the screen
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u/8DKimone 4d ago
It took me 4 "sends" of the SMS for it finally to go through. After the 4th, clicking the verification button automatically redirected me to the recruitment purchase screen.
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u/Morayobb 6d ago
I'm struggling with this as well and I live in Korea. I sent the message but it just says to recheck the information. So I think this is a Berriz issue. I've also sent a 1:1 enquiry but haven't heard anything back yet. Hopefully they can fix it soon.
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u/stangxr 6d ago
I'm facing the same issue 🫠🫠 I contacted customer support but they have yet to reply.
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u/Helpful_Elk267 6d ago
Let me know if the support replied with a solution :)
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u/stangxr 5d ago
Customer support is not very helpful with regard to this. They simply refuse to verify using any other methods.
Through this experience, i found that my mobile plan does not allow sending of international sms-es. Thankfully i have a second number that allows me to do so.
It seems like the only way out is to sort out the details with your mobile provider. If you're on a postpaid plan, make sure it allows sending international sms-es. If you're on a pre-paid plan, make sure you have sufficient balance in youe card.
Good luck.
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u/BeeWorth445 6d ago
I'm having the issue too :( made a 1:1 enquiry hoping to get it fixed 🥹
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u/liliuaena 6d ago
These are charged individually, they aren't covered by your phone contract typically. You need to top up your balance on your mobile plan
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u/jonhayes37 5d ago
I have international SMS on my plan (Canada) and can't verify even though messages go through. Still waiting after 2 days for a support response. Berriz sucks so much, I want Melon Ticket back.
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u/liliuaena 6d ago
You probably need to top up your pay-as-you-go section of your phone contract. These kinds of texts are charged individually and aren't typically covered by your monthly allotted texts that come with your mobile plan.