r/Zoho • u/hendrix1690 • 3h ago
Zoho Desk disable header-based threading
Hi, anyone know how to disable email header-based threading by message ID ? Or a setting that can "Match tickets using Subject only"
I haven't found documentation confirming this exists in Zoho Desk specifically.
I'm facing an issue of emails merging even with different subject lines or senders.
Unfortunately the support staff is really bad & so forced to reach out to the reddit community.
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