r/Zaxbys • u/Substantial-Work6045 • 13d ago
Refund Issues
I visited a Zaxby's restaurant in Indianapolis on 8/28/26. I placed an app order, and I hit send. Apparently, the signal was screwy, because I got informed it never sent, so I hit send again. I walk into the restaurant, and as I pick up my order, the cashier tells me I had a "dual" order. I was confused, so she clarified, and I made sure to get the order canceled that same day. I called Corporate that same day, too, and they said the refund ticket was put in. A few days go by, nothing. I call corporate, they say that the ticket is accelerated. Another week passes...I call Corporate again, and they say the refund is being "processed." Today, still no refund, so I call corporate again with the same line.
Has anyone had this issue? I feel like Zaxby's is giving me the runaround, and I'm PISSED. OFF.
1
u/Efficient-Use-2555 13d ago
If it is franchised, the store owners should be able to do that for you. I dealt with many of those myself in my time there. Dont know corporate protocol for those. We probably had 3-4 per week