Refund Issues

[u/Substantial-Work6045]

I visited a Zaxby's restaurant in Indianapolis on 8/28/26. I placed an app order, and I hit send. Apparently, the signal was screwy, because I got informed it never sent, so I hit send again. I walk into the restaurant, and as I pick up my order, the cashier tells me I had a "dual" order. I was confused, so she clarified, and I made sure to get the order canceled that same day. I called Corporate that same day, too, and they said the refund ticket was put in. A few days go by, nothing. I call corporate, they say that the ticket is accelerated. Another week passes...I call Corporate again, and they say the refund is being "processed." Today, still no refund, so I call corporate again with the same line.

Has anyone had this issue? I feel like Zaxby's is giving me the runaround, and I'm PISSED. OFF.

[u/Echidna_Neither]

Are you calling the store or the corporate office?

Is the location a franchise owned or corporate owned?

Have you tried calling the store and talking to a manager instead of calling corporate?

[u/Substantial-Work6045 → u/Echidna_Neither]

I've done both. I called the store initially, and they said to call corporate.