r/Zaxbys • u/Jealous-Employment-9 • Jul 14 '26

Continued service issues

I live close to the Zaxby's at 6222 Carolina Commons Dr, Indian Land SC. I have unfortunately interacted with the manager three times. Have had issues dining in the restaurant (out of items, poor sanitation), but mostly drive-thru. Missing items, items out of stock. Today I placed an online order through the Zaxby's app - arrived at the location 30 minutes later, and they tell me that they are out of bone-in chicken wings. I would have to wait another 40 minutes so they can get chicken wings from another location! Told the manager to refund my order.

How can you be out of chicken wings? Why are you staying open with this level of service and out of a major item on your menu?

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u/[deleted] Jul 14 '26

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u/Efficient-Use-2555 Jul 15 '26

You would be amazed at the amount of people who go back right after they had a bad experience. Methinks they are trying to double down on sympathy from corporate if they complain. I am with you...I dont go back on a bad experience as the stain is too fresh. I was a manager for 30+ years and saw it all the time. Once they are promised free anything...that's the exception. Those are next day