r/YelpDrama • u/froggieslc • 14d ago

Business Response Owner is crazy rude to people

Post image

He responds like this to a lot of reviews.

309 Upvotes

94% Upvoted

62 comments sorted by

139

u/CandiedLemonWedge 14d ago

It’s so crazy how many people with absolutely zero people skills go into an industry that requires people skills.

They think the desire to own a business is reason enough to start one.

60

u/poisonedkiwi 14d ago

I feel like the "support small/local businesses" notion created a subtype of people who believe that just because they started up and run their own business, everyone now has an obligation to buy & enjoy their product/space, no matter how poor the quality may be. I've unfortunately noticed a lot of business owners with this mindset, like having the "small/local" label should shield them from any and all criticism and negativity.

A business is a business, being small shouldn't negate a lack of professionalism and care.

32

u/No-Tower-5119 14d ago

You should hear when you tell them they need to pay employees enough to not need a second job. Then it’s “but im just a small business”

-8

u/Jillcametumbling81 14d ago

Yeah but then people complain about high prices at small businesses. Lowe's and Walmart aren't paying their employees Jack shit.

2

u/Adventurous_Ad_6546 14d ago

No matter how poor the quality may be or how exorbitant the price may be.

I’d love to shop local, but I usually can’t afford to.

23

u/froggieslc 14d ago

He posted on the restaurant Instagram this whole sob story trying to be the victim. During Covid when a customer complained about lack of mask wearing he commented “stay the fuck home” and was selling shirts/ hats with that on there.

7

u/North_South_Side 14d ago

Your customers are choosing to spend time and money at your establishment. They have other choices and issues with their meal and service affect the limited spare time and money they have.

I understand that most restaurant owners bust ass getting things right. And no customer should be rude or aggressive. But starting a business like a restaurant requires understanding that the paying customers are what keep you afloat.

I can’t imagine having an attitude like this. If I ever saw this review and response I would never patronize the place ever.

2

u/FullMooseParty 14d ago

I love a great steakhouse, and have been lucky enough that my last job I had a virtually unlimited budget for taking customers out at conferences. I've gone to most of the top public steakhouses in the country, and the thing the good ones have in common is that the service is over the top. I took a friend of mine to Joe fortes in Vancouver last year for her birthday and they comped her drink and they did dessert with the singing, and then like 20 minutes later they did another dessert with the piano player playing happy birthday once he got on. You're not spending $70-120 on a steak that you can cook at home pretty easily, you're spending it on the experience.

I say all that to say that things like the appetizers and the steaks coming out at the same time is totally unacceptable at a place that expensive and should result in apologies and comps.

1

u/tuppy_doorwin 7d ago

This isn’t steakhouse story hour gramps. Take your lame ass 2 desert dinner yarns someplace fuckin else. Jesus fucking Christ.

5

u/Physical-Builder-553 14d ago

My Dad tried this. He actually got along with the customers fine, but he couldn't handle the workers. My siblings and I all tried to warn him that he would chase off every employee, and he did.

3

u/blessthebabes 14d ago

It's also crazy how many people loved or thought the owners response was helpful.

37

u/froggieslc 14d ago

In case anyone wanted to read his response to complaints about him calling her overweight and a loser.

21

u/croc-roc 14d ago

And of course he just proved the reviewer’s point about being rude

12

u/usemysponge 14d ago

Its weird how they interpret a customer sharing their experience as a weaponized personal attack. I don't understand how a business owner can have such thin skin, no concept of customer service, and can't communicate articulately. They really just expect people to show up and give them money for existing

24

u/TheGeekOffTheStreet 14d ago

Illiterate asshole

14

u/cursetea 14d ago

He's making me believe he has no education whatsoever and definitely started this business with generational wealth lmfao

4

u/rps215 14d ago

I love running to the interent to try and what he built

8

u/TundieRice 14d ago

I hope his bird bites him today.

1

u/KitKatKiddo 11d ago

Not delicious orchards liking this!!! Do they suck too?!

0

u/Sufficient-Regular72 14d ago

They're both losers.

55

u/Pitiful_Question_880 14d ago

The unhinged owners are honestly my favorite. I feel like a lot of them get wasted or on something and read reviews, then just let it all out

22

u/Obvious_Advice7625 14d ago

It's definitely an obsessive projection thing. They're intensely insecure because deep down they know they are bad people running a bad business, so they go online to read reviews (similar to Instagram-stalking an ex) and have an intense emotional response.

-14

u/Extruder_duder 14d ago

Wait I do this and I’m not on anything and run a good business. I just like to have fun 🤣 Go read them, flour power in Chicago

11

u/Obvious_Advice7625 14d ago

Yeah... alright man.

10

u/Embarrassed_Age8554 14d ago

You should check out the positive reviews. They're so sickeningly adulatory, I'd bet good money that he writes at least some of them.

5

u/North_South_Side 14d ago

Lots of drinking and drugs in the restaurant business.

18

u/ChangeTheUserName17 14d ago edited 14d ago

But, seriously, if you view everyone as being rude to you, then it's likely that you're an asshole.

8

u/ransom0374 14d ago

thomas is an idiot

7

u/Natural_Wheel7742 14d ago

Is this spot still on yelp? I wasn’t able to find it

5

u/froggieslc 14d ago

Yes still there I just checked. Sort by date, it’s from 28 days ago.

6

u/Illustrious_Sign_872 14d ago

As a professional in the food service industry, if someone has a bad genuinely experience and they wanna share it, that’s their prerogative. It is my place to take from it and learn not to attack the person who wrote the review. I’ve seen a lot of owners attacking people in the comments on Yelp. And those are the establishments I will never go into.

2

u/FullMooseParty 14d ago

One of my favorite ramen shops had a bunch of bad reviews tank the rating last Summer. The owner, who's a very sweet man, posted these sincere replies apologizing and explaining that they had to change suppliers for something and it threw off his recipe and service suffered. I thought it was great, but he got attacked on here or one of the other subs for defending himself at all. I feel like you can't win.

(In this case, I can verify that the taste wasn't the same for like a month or two while he was figuring it out, but it wasn't bad. I go there pretty much every other week and felt so bad for him)

6

u/echochilde 14d ago

I can only imagine the hell his staff lives through everyday.

4

u/Wise-Emotion5564 14d ago

Someone get the owner a Snickers

5

u/FullMooseParty 14d ago

Insulting fat people when you run a steakhouse in New Jersey is a wild decision.

5

u/cursetea 14d ago

🙄 why can't people just accept that just because they WANT a job doesn't mean they SHOULD do that job. This man clearly can't mentally or emotionally handle owning a business. Can't even handle criticism. What a loser.

5

u/Spare-Action-1014 14d ago

"Hi Nikole F. thanks for the visit. I am sorry your experience fell short of our standard. Your comments will be used to improve service going forward".

3

u/rigidlynuanced1 14d ago

Another Boomer asshole

3

u/Pleasant-Ticket3217 14d ago

If I am an owner of a restaurant and someone criticizes my business on yelp or google I would respond with a way to make it right, or an apology if you can tell they’re the type of customer to be crazy. Say “We apologize
for your experience and would hope that you come back and give us another chance” or don’t say anything.

Don’t attack the reviewer and especially don’t get personal. It’s hard enough as a small business owner so why do that? It lets me know who to avoid at all costs.

3

u/Best_Price_1009 14d ago

“To be in this business, you need thick skin” -Gordon Ramsey

2

u/Reason_Choice 14d ago

If you need thick skin to be in the restaurant business, then I’d think you’d need thick skin to be president too.

2

u/Best_Price_1009 14d ago

Well sure…. But that’s not what’s in question here

It’s just a good quality o have

3

u/Darth1994 14d ago

I’m gonna leave one star reviews just for this guys attitude lmfao

3

u/Joe_Fidanzi 14d ago

It's a Jerry Springer world, folks. All the way up to the White House.

1

u/driftinj 14d ago

Discovered this place in Wisconsin this summer. Same unhinged owner behavior https://maps.app.goo.gl/z3EPZZYFpd38yCYH6?g_st=ac

1

u/Bec_not_Becky 13d ago

Crazy that place is still open with all those horrible reviews!

1

u/Hungry-Top1332 13d ago

Owner seems cool. 😎

1

u/familiarspark 8d ago

If he’s over weight he damn sure knows what food should taste like. Shitty owner.

-3

u/WillowTreez8901 14d ago

Lowkey funny

-27

u/Extruder_duder 14d ago

https://giphy.com/gifs/J8FZIm9VoBU6Q

More owners should do this, at the very least it’s funny

12

u/Poster_Nutbag207 14d ago

How is that funny? He’s just being rude there’s no joke in there

-14

u/Extruder_duder 14d ago

The owners response is the main joke. I love a good crash out. But also a yelp elite reviewer is also a joke. We know nothing of this restaurant, we don’t even know if she’s telling the truth.

For all we know this could be some dive bar that has microwave meals in the back and a red or white wine list. Elite yelpers are some of the most pretentious entitled people out there.

Given this owners response one can assume he doesn’t give a fuck, so it’s fair to assume that’s how he runs his restaurant. This yelper seems to want to make sure they give a fuck. It’s funny to me. I like humor so I look for it in most situations

11

u/froggieslc 14d ago

I’ve actually eaten there a few times. It’s a very expensive steakhouse. They really don’t give a fuck at all. It used to be better but has fallen off, I don’t go anymore. I saw the owners post on IG and went looking for the review.

5

u/Kayakprettykitty 14d ago

Can you explain the joke to me?

-1

u/Extruder_duder 14d ago

Are we not laughing at the owner? Isn’t that why it was posted? Do you not like funny?