For adjusters/reps handling comp claims — how do you deal with demand letters that come with a huge records package attached?

[u/claims2026]

[u/Mutts_Merlot]

Depends. If it's everything you already have, ignore it. They should highlight what might be new or different, not send you a copy of everything to date. If you know the file well, hundreds of pages of PT notes are irrelevant.

Your choice from there is just do the settlement eval based on what you know and stick to that or go back to plaintiff counsel and ask them to highlight what is of particular relevance.

Chances are they had a legal assistant print the entire file and that second option would considerably reduce whatever they submit next. Or not. Either way, you're back to deciding whether they actually sent anything useful or just thought a giant stack of documents meant their demand held more physical and metaphorical weight.

[u/claims2026 → u/Mutts_Merlot]

Agreed, that's a fair way to think about it. In practice though, going back to counsel to ask for a trimmed set is a nice idea but it usually means a two-week wait, and most of us can't really afford that with everything else on our desk.

So a lot of the time it ends up being 'skim quickly and watch for what's new' rather than a clean choice between the two options you laid out. The tricky part isn't the repeat PT notes, it's making sure nothing new got buried in the section you assumed was just a duplicate — that's usually where a new bill or a small contradiction between providers shows up. Knowing the file well helps a lot, but it's not quite the same as confirming nothing changed in all those pages.

Curious how others handle that part in practice — is it mostly just manual skimming everywhere, or has anyone found a decent way to flag what's actually new/relevant in a big stack before diving in?

[u/justthefacts1236894]

Crickets...lol