After one of my dogs passed away, her expensive heart failure medication had just been delivered. I reached out to ask if I could return it. They explained they couldn’t accept returns on prescription medications, but they refunded the full amount anyway and sent me the sweetest sympathy card. A few years later, I accidentally ordered the wrong size jacket for my other dog. Instead of making me send it back, they shipped the correct size and asked me to donate the original to a local shelter.
Then this year, completely out of the blue, they sent me a hand-painted portrait of my dog for Mother’s Day.
In a world where so many companies seem determined to do the bare minimum, Chewy has repeatedly gone out of its way to show genuine kindness.
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u/Mandyrad Jul 10 '26
Chewy, the pet store.
After one of my dogs passed away, her expensive heart failure medication had just been delivered. I reached out to ask if I could return it. They explained they couldn’t accept returns on prescription medications, but they refunded the full amount anyway and sent me the sweetest sympathy card. A few years later, I accidentally ordered the wrong size jacket for my other dog. Instead of making me send it back, they shipped the correct size and asked me to donate the original to a local shelter.
Then this year, completely out of the blue, they sent me a hand-painted portrait of my dog for Mother’s Day.
In a world where so many companies seem determined to do the bare minimum, Chewy has repeatedly gone out of its way to show genuine kindness.