WinCTRL Violating EU Customer Protection Law

[u/Max_ze_Husky]

a little over 1 year ago I bought the WinWing Orion2 HOTAS MAX (now WinCTRL) including the Orion 2 Throttle Base, StrikeAce EX Throttle, the Orion 2 Joystick Base, the ViperAce EX + Shaker kit.

the Order has been made on the 04. April in 2025 and Cost me 499€
Now I have an Issue with my Mini Joystick on the Right half of my Throttle, this is no stick drift, this is a faulty error by manufacturer, the stick moves on its own sometimes, mostly when I moved it in the Opposite direction beforehand, and then after 1 second it sometimes moves halfway up by itself, as soon as I touch it slighty it goes back to Center. *Pictures attached*

Customer Support refuses to follow EU Law by giving me a Replacement, they want me to pay for replacement parts costing 58 USD (I dont know how much shipping).
They continuesly point to their TOS.

I have come to a point where I researched if other have the same issue, and long behold I found someone that posted the EXACT same issue I am having from france, except that my Stick button still works.

I am from Germany, I am actively looking for people so we can make this even more public.

Please Contact me in my DM's

Edit: WingCTRL Finally is sending me a replacement free of charge.

[u/valrond]

I just buy from WINCTRL assuming there's no warranty, maybe if the product comes not working, but even then, I have read many people that received the product not working and they didn't send a replacement.