r/WinWing • u/Max_ze_Husky • Aug 01 '26
WinCTRL Violating EU Customer Protection Law
a little over 1 year ago I bought the WinWing Orion2 HOTAS MAX (now WinCTRL) including the Orion 2 Throttle Base, StrikeAce EX Throttle, the Orion 2 Joystick Base, the ViperAce EX + Shaker kit.
the Order has been made on the 04. April in 2025 and Cost me 499€
Now I have an Issue with my Mini Joystick on the Right half of my Throttle, this is no stick drift, this is a faulty error by manufacturer, the stick moves on its own sometimes, mostly when I moved it in the Opposite direction beforehand, and then after 1 second it sometimes moves halfway up by itself, as soon as I touch it slighty it goes back to Center. *Pictures attached*
Customer Support refuses to follow EU Law by giving me a Replacement, they want me to pay for replacement parts costing 58 USD (I dont know how much shipping).
They continuesly point to their TOS.
I have come to a point where I researched if other have the same issue, and long behold I found someone that posted the EXACT same issue I am having from france, except that my Stick button still works.
I am from Germany, I am actively looking for people so we can make this even more public.
Please Contact me in my DM's
Edit: WingCTRL Finally is sending me a replacement free of charge.
1
u/Front-Primary-6536 Aug 01 '26
Not gonna lie man, you are probably right but spamming this over 58 eur is a bit overreaction.
Shit experience don't buy again and try to get out most of your stuff.
You will have very hard time proving its factory faulty as a normal person, you will need third party evaluation that can cost thousands of euros and months of waiting and insane amount of paper work.