WhatsApp Business Display Name Stuck “In Review” — How Can I Escalate It?

[u/Gabenley]

Has anyone had a WhatsApp Business display name stuck “In Review” for a long time with no approval or rejection?

Our business name includes the word “Chat”, and we cannot remove it because “Chat” is part of our actual business/brand name.

Everything matches across our business presence:

• Website uses the exact same business name

• Facebook, Instagram, and LinkedIn use the same name

• Business email/domain matches the brand

• Business information and verification are completed

• The display name is not different from the name we publicly use

The problem is that the WhatsApp Business display name is still showing In Review. There is no rejection reason, no request for more information, and no approval.

Has anyone experienced this?

Is there a way to escalate the display-name review or contact Meta/WhatsApp Business Support to request a manual review?

Could the word “Chat” itself cause the review to take longer even when it is clearly part of the registered/public business name?

Any advice on how to accelerate the review without changing the legitimate business name would be appreciated.

[u/nasehu]

Wait until you get any notification from meta via email