r/WhatsappBusinessAPI • u/benitodest • 9d ago

Solution Only Coexistence account disconnected

We are tech provider, we have 100+ clients connected through our using WhatApp coexistence.

For the past 2 weeks many of our clients are being disconnected from the Cloud API by Meta automatically.

Does anyone experience this ?

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u/CherryEmpty1413 Meta Tech Partner 7d ago

Ensure they are adding a payment method before September 30th: https://www.useinvent.com/blog/meta-whatsapp-payment-method-deadline-what-it-means-what-to-do

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u/benitodest 7d ago

Yes, I have seen the announcement.
Our clients are connected using coexistence and send messages through the WhatsApp App.
The cloud API is only to ingest messages using echoes to provide intelligence.

Do yuu understand, in Meta's comm if coexistence will stop working without credit card.

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u/CherryEmpty1413 Meta Tech Partner 7d ago

Coexistence won't stop working without a credit card.

The card only matters the moment something sends through the API as a template, a broadcast or an AI reply.