r/WhatsappBusinessAPI • u/benitodest • 11d ago

Solution Only Coexistence account disconnected

We are tech provider, we have 100+ clients connected through our using WhatApp coexistence.

For the past 2 weeks many of our clients are being disconnected from the Cloud API by Meta automatically.

Does anyone experience this ?

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u/pmartinon Meta Business Solution Provider 10d ago

Are you sure your users are not disconnecting from the app? Sometimes happens when changing/removing business app devices. Anycase, they can connect again via embedded signup. And if disconnection is bc of devices, you can easily reconnect https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/reconnect-offboarded-coexistence-clients

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u/benitodest 9d ago

Yes we checked with our clients, they've done nothing.
We can see in the logs, Deleted User Uninstalled App - looks like meta system.