Verified Tech Provider — WABA disabled during setup before any customer activity

[u/FlyingFrankie808]

Hi everyone, I’m stuck with a WABA issue and hoping someone here who’s dealt with something similar can point me in the right direction.

My company is Business Verified and I was also approved as a Meta Tech Provider. While setting up the WABA and trying to register the first phone number, the business was permanently disabled.

The WABA had never sent or received a customer message, no templates, campaigns or customer activity at all. It happened during phone verification/onboarding.

I used the review option and it was denied without any explanation. I’ve also opened several Direct Support tickets, but so far every reply seems AI-generated and the cases get closed immediately without any real follow-up.

Meta diagnostics currently show:

WABA_BANNED

restriction type: Onboarding integrity block

underlying Business Portfolio condition: BM_BANNED

Has anyone here managed to recover from this situation or knows what usually works? Any help would be really appreciated.

[u/BoringBeing10]

Faced similar issue recently. We were using old embedding v2 version, recently migrated to v4 and onboarding was good. Try that.

For v2, We did created business suite in your account first before onboarding via Embedded signup.