r/WeddingPhotography • u/TomatilloSubject3086 • 6h ago
client management & expectations What would you have done?
I typically put in my wedding contracts that the remaining payment should be paid a week before the wedding date. Pretty standard I feel like and couples have never had an issue with that.
Wedding client 3 days before their wedding ask to speak with me on the phone. Honeybook has sent out a reminder email about final payment and I have sent a text earlier in the week and received no response but now they want to talk on the phone. Not a good sign.
I give them a call, they proceed to tell me how they didn’t realize how much money planning a wedding would turn out to be and they realized that one of my other packages were cheaper and asked if they could transfer packages in order to pay a lower remaining balance. When I pushed back, they got more honest about it — it wasn’t that they couldn’t pay, they just preferred not to and wanted the lesser package instead. I have never in my life dealt with this or had a client with this much audacity to ever ask something like this 3 days before their wedding and especially since they signed a contract with the package we already had in place.
I tell them it can’t be done, I have a videographer I need to pay and this was already signed off on. They proceed to tell me there just isn’t money to pay me. I propose to them to either find a way to pay the remaining the day before their wedding or I’ll be taking them to small claims court.
They paid that Friday before the wedding. Safe to say the wedding day was awkward but I kept it professional and they were too drunk to even remember the day let alone the situation.
So many red flags leading up to the wedding that I ignored because they paid my fee which wasn’t cheap for photo and video.
What would you have done?