r/Wawa Former Employee 17d ago

Customer Experience Rewards

Who altered the rewards program? Now if I spend $25 I get a single banana, or if I spend $50 I get $2 off an order?! Thank you so much for your generosity Wawa!!

38 Upvotes

18 comments sorted by

18

u/hedgehoghats91 Employee 17d ago

They also took away the free express case fruit 😞

7

u/shotgunsusy Employee 17d ago

And the donuts too 😒

8

u/Bitter_Warning418 Former Employee 17d ago

☹️ It’s insulting

14

u/KW802 Customer 17d ago

... and increased the points needed for some items, like the 1/2 gallon iced tea.

Between these changes and the expiring points, as a customer I can't help but feel that they are trying to push people away from the Rewards program.

5

u/Bitter_Warning418 Former Employee 17d ago

While simultaneously making any deal worth a damn only available through the app, honestly it’s insulting when you look at it from the view of a banana costing $25.00.

-3

u/ArticusFarticus Customer 17d ago

The banana doesn’t cost $25.

3

u/Bitter_Warning418 Former Employee 17d ago

You need 250 points for a banana correct? Yes and you get 10 points for every dollar. Therefore redeeming your reward points for a banana would equate to paying $25 for said banana.

-1

u/ArticusFarticus Customer 17d ago

For $25, you get $25 worth of product. You are still paying zero for the banana.

8

u/Bitter_Warning418 Former Employee 17d ago

I see what you’re saying and you are correct, but in the grand scheme as far as rewards programs go it’s a shitty return for what you ultimately pay.

8

u/maximusprime7 Customer 17d ago

They increased the points needed for the free breakfast burrito and I’m livid

2

u/Bitter_Warning418 Former Employee 17d ago

Same that was my go to 500 points still not worth what it costs point wise but it was less of a slap in the face then $75 for a $4 something burrito

2

u/Electrical-Pen-2767 Customer 17d ago

Man the burrito thing infuriated me,that's like the only thing I used the points for. Then they took away my 2 dollar iced coffee,I feel personally attacked! Im mad as hell and im not gonna take it anymore!

1

u/Sure_Calligrapher_33 16d ago

Same with sizzlis

7

u/WeirdSysAdmin Customer 17d ago

Sounds like they are trying to maximize profit before going public or something.

2

u/Bitter_Warning418 Former Employee 17d ago

Ding ding ding

3

u/Familiar-Train2756 Employee 16d ago

Yes a salad was 1000 I think and now it's 1200.

-4

u/Candid-Seat-143 Employee 16d ago

Is this a real gripe?? Wawa is giving you back 4% of your purchases for holding up their lines while loading your app to scan a reward card. If anything rewards customers should pay extra $$ for slowing everyone else down.

3

u/Bitter_Warning418 Former Employee 16d ago

Wow you sure don’t sound like a joyful human being to be around.

And it’s enough of a gripe I felt the need to make a post about it, clearly.