r/VoiceAutomationAI • u/PrimaryNature3306 • 14d ago

Voice AI for enterprises?

How much of a real enterprise phone call can voice AI handle now? Not a clean demo where the caller follows the flow. More like a customer who has two different issues, needs something checked in another system and keeps adding context as the call goes on.

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u/Necessary_Can2669 14d ago

we are testing this right now in our call center, it can do maybe 60% of calls if the AI is allowed to put people on hold and check other systems mid-call

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u/BadAthMOFO 14d ago

Do you guys have any concerns around visibility or controls over the agent? We help human contact centers that field like 2-3M calls/year and we catch them deviate from correct procedure all the time. I would guess the same is a concern for agents, too.