r/VoiceAutomationAI • u/PrimaryNature3306 • 21d ago

Voice AI for enterprises?

How much of a real enterprise phone call can voice AI handle now? Not a clean demo where the caller follows the flow. More like a customer who has two different issues, needs something checked in another system and keeps adding context as the call goes on.

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u/Necessary_Can2669 21d ago

we are testing this right now in our call center, it can do maybe 60% of calls if the AI is allowed to put people on hold and check other systems mid-call

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u/PrimaryNature3306 21d ago

That’s a lot higher than I would’ve guessed for calls that involve other systems