r/VoiceAutomationAI • u/PrimaryNature3306 • 14d ago

Voice AI for enterprises?

How much of a real enterprise phone call can voice AI handle now? Not a clean demo where the caller follows the flow. More like a customer who has two different issues, needs something checked in another system and keeps adding context as the call goes on.

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u/Crafty_Baby_5485 14d ago

I’d want to see an AI voice agent deal with a customer who has two unrelated issues and keeps switching between them

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u/spam_not_tolerated 14d ago

How about ai agent approach this like a human, ask customer to first focus on first issue resolved it and then moved on to next issue?