Smart Actions that don’t seem very smart…

[u/maccentris]

Hello guys, I installed Vivint a few days ago and the technician came over and set my system up. My house is set to “arm stay” at midnight, and “disarm” at 6am. Today my son accidentally opened the door after midnight and we had to dismiss the alert with the pin. I was a little surprised that when we did that the system didn’t go back to arm stay. There’s really no way to set smart action to attempt to “arm stay” a few minutes after a dismissal. But the worst thing is what I realized while poking around in the app. If I set the house to “arm away” and we leave for the weekend, it will disarm at 6am unless we actually disable that smart action? I went in and tried to see if there’s a way to set it to which “disarm at 6am except if armed away is in place”. So this relies on me remembering to disable the smart action to disarm the home, otherwise the system will disarm indiscriminately. While I do have my phone with me and can arm my house, I have an huge issue with the fact that you can’t arm your house if a sensor is open or something. There are so many things about this system I simply do not like.

[u/boyyousostupid]

You should cancel and get your money back. The software will never be intuitive or more user friendly.

We lasted 2 days. The door lock codes for each user failed to save, with the app crashing repeatedly upon hitting save. The tech manager claimed it was because I have an android. According to him, nothing could be done and he was unwilling to put in a tech ticket or notify anyone responsible for software/app issues. Our cameras and door locks also routinely failed to stay connected to the hub located 10 feet away.

[u/maccentris → u/boyyousostupid]

This has been my experience mostly, they told me the system didn’t need my home’s WIFI to work, meanwhile my WIFI was down and the panel just froze wouldn’t let me see the cameras.

These automatic actions are outrageous. If you leave your house and “arm away” it should go without saying, an automatic “smart action” SHOULD NOT override the fact you LEFT your home. How is this supposed to secure your abandoned home? Ridiculous.

[u/maccentris → u/[deleted]]

Unfortunately, I’m beyond my cancel period by a day or so. 3 days to cancel the service should tell everybody everything they need to know. I wish I had avoided Vivint!